🌟 Quality in Focus
At DreamBells, quality is not just a goal—it’s a continuous commitment.
- Strategic Partnership with Avaya: We are steadily expanding our expertise and capacity, building on a strong, flexible partnership with Avaya and its global business network.
- Aligned Culture for Seamless Collaboration: Our company culture is closely modeled after Avaya’s, enabling us to integrate smoothly with their internal processes and foster efficient communication.
- Certified Excellence: Our team undergoes ongoing training to stay current with all Avaya product releases. We proudly hold over 60 Avaya certifications and product authorizations worldwide.
- Centralized Ticketing System: We ensure transparency and traceability across all operations—covering orders, acceptances, documentation, and maintenance issues—through our robust ticketing platform.
- Project Quality Assurance: All project activities adhere to Avaya’s quality assurance recommendations. We are also preparing to implement the ISO 9001 Quality Management System in the coming year.
- Comprehensive Insurance Coverage: DreamBells maintains all legally required insurance and bonds, including:
- Commercial General Liability (CGL) insurance (ISO 1988 or later)
- Comprehensive automobile liability coverage
- Errors and omissions / professional liability insurance This ensures protection for bodily injury, property damage, and professional accountability.