🧠 Knowledge Base
Expertise That Powers Performance
At DreamBells, our strength lies in deep technical knowledge and hands-on experience across Avaya systems and complementary platforms. With over 20 years of industry insight, we deliver solutions that are both robust and future-ready.
🔹 Avaya Expertise
We specialize in a wide range of Avaya technologies, including:
- Avaya Aura Communication Manager & Definity
- Avaya Aura Session Manager & System Manager
- IVR, IR, Voice Portal, AAEP
- AES – CTI Integration
- Avaya Aura Messaging & Intuity Audix
- Avaya Aura Contact Center, Call Center Elite (CCE)
- BCMS & CMS Reporting
- Avaya Interaction Center (AIC) – Basic Level
- IP Office Solutions
- Avaya Aura Conferencing & Meeting Exchange
- Avaya Aura Video Conferencing
- Avaya Data Networking Solutions
- Avaya Aura Session Border Controller (SBC)
- Structured Cabling (Systimax and more)
🔹 Broader Technical Proficiency
Our capabilities extend beyond Avaya, ensuring full-stack support:
- Platform-Independent Project Management
- Rack & Stack and On-Site Technician Services
- Microsoft Ecosystem: Skype for Business, Teams
- UNIX & Linux System Administration